Shipping Policy
Thank you for visiting nimaso.com and shopping with us. At NIMASO, we are dedicated to providing you with the highest-quality shipping services.
Shipping Destinations
We currently deliver to the following regions:
- United States
- Canada
- Australia
- United Kingdom
- France
- Germany
Shipping Methods and Delivery Times
-
Shipping Service:
All orders are fulfilled by Amazon warehouses, ensuring efficient delivery with Amazon's reliable logistics services. -
Delivery Options:
Delivery times vary by country/site. Please check the estimated delivery time in your Your Orders
Tracking Your Shipment
You can view the latest tracking details in Your Orders. Follow these steps to track your package:
- Go to Your Orders.
- Find the order you wish to track.
- Select Track Package next to the order.
- View all updates to monitor your delivery progress.
Shipping Fee Policy
- Free Shipping:
- Prime members enjoy free shipping.
- Non-Prime members can qualify for free shipping with a minimum order value of $45 (based on the U.S. site).
- Shipping Charges:
For orders below the free shipping threshold, shipping fees will be calculated based on the selected delivery option and displayed at checkout.
Packaging Information
If your item arrives damaged, please get in touch with us immediately, and we will provide a resolution.
Frequently Asked Questions
Q1: Can I change the shipping address after the package has been shipped?
A1：Unfortunately, we are unable to change the shipping address once an order has been shipped. If the order has not yet shipped, you can go to Your Orders on Amazon to update your address or edit other details. For further assistance, please email us at support@nimaso.com.
Q2: What should I do if I receive a product different from what I ordered?
A2: Please contact us at support@nimaso.com, and we will respond within 1-2 business days to resolve the issue.
For any shipping-related inquiries, feel free to reach out to us at support@nimaso.com.