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Warranty

At NIMASO, we stand behind the quality and craftsmanship of our products. We offer a warranty to provide you with peace of mind regarding the performance and durability of your purchase. This warranty policy includes contact methods, eligible products, warranty period, warranty coverage,  number of warranty claims, and warranty exclusions. Please contact us If you have any questions about the product purchased from NIMASO.

Contact Methods

We’re here to help with any product questions! You can contact us through the following:

1.Submit a question via our online form [here]

2.Email us directly at support@nimaso.com

Eligible Products 

This only applies to products purchased from NIMASO's official store or authorized retailers.

Warranty Period

The basic warranty period for NIMASO products is 12 months. Please contact us if there is any product defect within the valid warranty period after purchase. Once confirmed, we will provide guidance under warranty. Register as a member and apply for an extended warranty within 12 months of receiving the product to enjoy an extended warranty service (up to 30 months).

  • Smartphone screen protectors: 12 months basic warranty + 30 months extended warranty
  • Tablet screen protectors: 12 months basic warranty + 30 months extended warranty
  • Other products: 12 months basic warranty + 6 months extended warranty

*Note: For bundled products with different warranty periods, each product will be subject to its respective warranty period. If there is a product in the bundle that has exceeded its warranty period, it will be handled individually rather than as a set. Thank you for your understanding.

Warranty Coverage

1.Initial Defects

Including initial defects upon arrival (such as cracks, chips, dirt), missing accessories, or damaged packaging. in these cases, the warranty service can also be used for the reissued product.

Applicable period: Within the warranty period from the date of purchase.

2.Product Defects

For screen protectors: peeling, bubbles, dust intrusion, poor adhesion, breakage (including customer-caused breakage), or any other problems with the product.

For cases: yellowing during use, breakage, etc.

For any other questions, please contact customer support.

Applicable period: Within the warranty period from the date of purchase.

*If a quality issue arises within the warranty period, we can offer a refund, repair, or exchange.Sometimes, the relevant product is out of stock or discontinued, we may replace it with a comparable item or refund the product price, please understand in advance.

*After confirming the defect with the customer support representative, a free exchange for a new product is possible. In some cases, such as offline purchase or unconfirmed product damage may need to return the original item along with the application form. Please note that shipping costs for returns will be charged accordingly.

Number of Warranty Claims 

If a product fails under normal usage conditions (as per the user manual and precautions), we will provide the warranty service free of charge once during the warranty period.

Warranty Exclusions

  • The warranty period expired or the extended warranty has not been applied.
  • Purchases from sellers other than NIMASO's official store or authorized retailers are not covered.
  • If an exchange or refund has already been received from NIMASO's official store or authorized retailers.
  • Campaign prizes and free products are not covered.
  • Damage due to improper operation by the purchaser.
  • Mismatch between customer-provided and actual order information.
  • Unable to provide warranty service information (e.g., order number, photos, or other necessary product information).
  • Damage or failure from external factors after purchase (pressure, liquid, foreign objects, etc.).
  • The product is stolen or lost, fail to confirm the product's condition.
  • Damage due to fire, earthquake, floods, or other natural disasters, pollution, etc.
  • Damage to non-NIMASO products caused by improper use (main device, display screen, etc.).
  • Any issues that occur during delivery to after-sale, such as loss, theft, damage, or non-delivery.
  • Other situations confirmed by after-sale that are not covered by the warranty.

Thank you for choosing NIMASO. We are committed to providing you with high-quality service and support. For any questions about our warranty policy, please don’t hesitate to contact us. Please note that our warranty policy may be updated, so check our website for the most current information.

 

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