I’m not confident about applying the film. What should I do?
If you are having trouble applying the film, we provide video tutorials with tips on proper installation. Please refer to them. If the issue is not resolved, please contact our customer service team.
I applied the film, but bubbles or lifting won’t disappear. What should I do?
If you are having trouble applying the film, we provide video tutorials with tips on proper installation. Please refer to them. If the issue is not resolved, please contact our customer service team.
I encountered a product defect. How can I use the warranty service?
Please prepare your order information and contact our support center.
I mistakenly purchased the wrong product. Can I return or exchange it, or get a refund?
If you ordered the wrong item, we accept returns as long as the product is unopened (contact must be made within 7 days of receipt). Please note that in this case, return shipping costs will be borne by the customer.
The product was damaged when I opened the package. Can I return or exchange it?
If the product was damaged or soiled during delivery, we will handle it accordingly. Please contact our customer support via the inquiry form, LINE, email, or phone.
I received a different product than what I ordered. Can I return or exchange it, or get a refund?
We sincerely apologize for the inconvenience. If the mistake was due to our shipping error, we will promptly arrange an exchange and reshipment. Please contact our customer support via the inquiry form, LINE, email, or phone.
Warranty
How can I apply for an extended warranty?
Please apply through the official NIMASO website.
Eligible customers must meet the following conditions:
Purchased a NIMASO product from an authorized retailer on or after January 1, 2020
Be a registered NIMASO member
Agree to the terms of the NIMASO Quality Guarantee
Can I apply for an extended warranty at any time?
Yes, as long as it is within the warranty period, you can apply at any time. However, multiple applications are not allowed.
Other
I can’t find the product I’m looking for.
Please contact our customer support via the inquiry form, LINE, email, or phone.
Can I still purchase a product that is sold out?
We can provide information on stock status and restock schedules. For details, please contact us via email or LINE.
I contacted you but haven’t received a reply.
We respond to inquiries in order. While it may take some time, we will always reply within 24 hours. If you do not receive a response, it is possible that we did not receive your email. In that case, please contact us by phone.
Do you accept bulk orders for companies or schools?
Yes, we do. For details, please consult us through the corporate inquiry form.
